Mike is an honest and knowledgable straight shooter. My year-old Samsung dryer would not spin though I could hear motor.
Called three companies--first company said I needed a new motor over the phone but they could not locate a replacement part and would have to call me back; the second company said he could only advise via a service call. He came out and told me I did indeed need a new motor which he quoted and which would cost more than then I paid for the dryer.
Called All Appliance Experts to get one last opinion before going out to shop for a new dryer--over the phone, the owner Mike told me he thought some small article of clothing was caught in motor and advised me too remove lint guard to check. Sure enough I could easily see the "delicate" that was caught in the drum (note the 2nd company did remove the lint guard as well but "failed to disclose the problem was a piece of clothing"=-(
I scheduled Mike to come out to "unjam" the drum. He shared that Samsung does not make the dryer motor which is why the first company "could not find a "replacement motor". While there, he even took the time to "fix" my stuck garbage disposal after I mentioned it--no charge=-).
Knowledgable, professional, reasonable priced and honest--can't ask for more--should not expect less--highly recommend All Appliance Experts=-))