Mike is an honest and knowledgable straight shooter. My year-old Samsung dryer would not spin though I could hear motor.
Called three companies–first company said I needed a new motor over the phone but they could not locate a replacement part and would have to call me back; the second company said he could only advise via a service call. He came out and told me I did indeed need a new motor which he quoted and which would cost more than then I paid for the dryer.
Called All Appliance Experts to get one last opinion before going out to shop for a new dryer–over the phone, the owner Mike told me he thought some small article of clothing was caught in motor and advised me too remove lint guard to check. Sure enough I could easily see the “delicate” that was caught in the drum (note the 2nd company did remove the lint guard as well but “failed to disclose the problem was a piece of clothing”=-(
I scheduled Mike to come out to “unjam” the drum. He shared that Samsung does not make the dryer motor which is why the first company “could not find a “replacement motor”. While there, he even took the time to “fix” my stuck garbage disposal after I mentioned it–no charge=-).
Knowledgable, professional, reasonable priced and honest–can’t ask for more–should not expect less–highly recommend All Appliance Experts=-))